This is a writeup of my experience of having to deal with an airline ticket refund I purchased via Expedia.com. If you know me, I’m a very patient and understanding guy but after dealing with such a poor and ridiculous customer experience with Expedia, I felt it was worth documenting the steps I painfully went […]

Those of you who are tired of having to wait in long lines at the airport no longer have to wait. There’s a new system called “Fly Clear” which allows you to essentially bypass the standard security lines at airports. Once you sign up with Fly Clear, you are given a biometric card which allows […]

My friend Jen Nathan has taken the last year or so off work and decided to travel around the world. She absolutely loves to travel and write about her journeys so I couldn’t think of a better place for her right now. I’ve tried to convince her multiple times to write a book and turn […]

I was watching tv while working over here in Japan and flipped to a hilarious show. There was an actor on some game-type show pretending to be Bruce Willis from Die Hard. This guy had a wife beater tank-top, 5 o’clock shadow, along with a perfect impersonation of Bruce himself!
I couldn’t stop laughing because his […]

Over the past year I’ve become quite the jetsetter so finding discounted airfare has become even more important for me. I found this great article by Kate Siber where she lists six sure-fire steps to finding the lowest possible deal on airfare, along with other ways to the best airfare prices.
#1: FIGURE […]

It was just another day in the office but waking up in Japan made things a bit more interesting. That day we went to Italian food for lunch which was probably a nice change for the Japanese marketing team. I must say, it was interesting looking at the drink menu and seeing beers like Coors […]

It was finally time to get down to business so I got ready, had breakfast and headed for work. The Tokyo office is only a 15 minute walk from my hotel but I wasn’t sure how to get there. I met Mayuwa down near my hotel and we walked to work together. I don’t know […]

I woke up Sunday morning around 3am because my body wasn’t used to the time change. I laid in bed and eventually fell back asleep. Today I was going to Asakusa with Mayuwa, Nori, and Ayako. We met at the densha (train) station and headed about 30 minutes north east to this earthly shitamachi (downtown) […]

In an effort to ramp up the growing Japanese CRM market, I was tasked to fly out and help the Tokyo salesforce.com marketing team with their web strategies. I left for Japan on Friday the 21st around noon on ANA airlines (I got a middle seat…yuck) and arrived in Tokyo about 11 hours later. I […]